PRIVACY POLICY

Privacy policy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hamperuk.com

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, or PayPal , email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 
The Site is not intended for individuals under the age of 18 years . 

Food & Drink

To make the most of the goods content, we recommend that the food and drink items are consumed as soon as possible after delivery.  Some items can be kept for many months, but some require immediate consumption & refrigeration, these include but are not limited to cheese, fruit, bread, meats & cakes. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered. It is the purchaser responsibility to inform the receiver of the goods that their purchase contains perishable food or drink and that it must be opened and stored correctly immediately upon delivery.

Allergens

Please note that that food items may contain allergens such as nuts, egg, milk & gluten and you should be aware that our hampers are stored and packaged in environments in which nuts may be present. Details of ingredients of item are as supplied by the manufacturer, are shown on manufacturers' packaging and/or on our website(s) and are available on request. 

Alcohol

Some of our gifts contain alcohol, therefore the minimum age to order from our site is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003

Delivery

We aim to deliver our goods to UK addresses within 2-3 working days on our free standard UK delivery option. We also offer upgraded and premium delivery services which may include an additional premium, where we may give you the option of choosing or indicating a day for delivery, neither Hamper UK nor our carriers guarantee any time or date of delivery: there are sometimes events beyond our control that may affect the delivery date and normal transit times. We will do everything we can to arrange deliver on the date requested we have a very high success rate in achieving delivery on customers’ preferred date.  We do however recommend you select a preferred delivery date allowing for any possible delays including the recipient not being home when the delivery is attempted.

Saturday delivery is an upgraded delivery service to UK mainland addresses and may include an additional fee, but as above, we do not guarantee a parcel will arrive on the preferred day. Saturday deliveries are not available to business addresses, and hospitals, hotels and universities and other educational establishments.

Our third party contracted carriers may give the recipient additional delivery options via text or calling card. Hamper UK are not responsible for any changes or agreements made between the recipient and couriers relating to deliveries that were not part of the original order. The couriers will hold the parcel for a limited time if an attempted delivery is unsuccessful and may then redeliver or send back to Hamper UK. If we are requested to re-send or redirect the parcel there may be additional charges and an administration fee. In the event of non-delivery within the UK due to an incorrect address or recipient information supplied by the purchaser, if the recipient specified by the customer refuses to accept the parcel or the purchaser should cancel the order after despatch, Hamper UK reserves the right to make a charge an administration fee and additional delivery cost for re-directing or arranging return re-sending the order. We are unable to refund the cost to the purchaser of returning any item; unless the item was faulty.

Notification of damages or non-delivery must be emailed to hello@hamperuk.com within 14 days of the due delivery date.  We will not accept claims for compensation or refunds after this period.

For deliveries to hospitals, universities, colleges, military bases, work addresses etc., please be aware that the driver is required only to deliver to the address on the label – not directly to the recipient and we cannot be held responsible for delays incurred from the parcel being delivered to the address and being received by the recipient. Delivery to these locations is not available on Saturday.

Please check that hospitals will allow deliveries of food, drink or flowers to the relevant ward and ensure the ward details are entered when completing the address details. For deliveries to blocks of flats, it is important that the driver is able to gain access for a card to be left or to attempt delivery. Unfortunately, we are unable to arrange delivery to PO Box or BFPO addresses or similar.

BANK HOLIDAYS - We are unable to delivery on UK Bank Holidays

International Delivery

We despatch our hampers for delivery around the world subject to available destinations for each hamper as shown, but due to the sensitive nature of importing food products and the inconsistency of customs regulations by border controls we regret that we are unable to refund delivery charges or the value of the hamper in the event of a failed delivery outside the UK.

Some products available for international delivery are despatched in the country to be delivered using a third party supplier in that country. Whilst we maintain a high quality service and product availability in the UK, we are unable to guarantee availability or service standard of our third party suppliers. All our third party suppliers must maintain a level of service and quality expected by Hamper UK.

 

Competitions

We reserve the right to amend competition terms from time to time.

Competition rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. By entering any competition entrants will be deemed to have read and understood the Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.

Any person who is an employee or an immediate family member of an employee of Hamper UK or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Competitions are only open to residents of the UK. All entrants are to be aged 18 or over.

All entries must be received by the closing date specified. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.

We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Entrants are liable for their costs to access computer networks.

We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.

We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. If for any reason an advertised competition prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.

The winner's name will be selected in a random draw, after the closing date, from all correct answers received. The winner of a prize will be notified within 28 days after the winner has been ascertained. If the winner of a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made, then we may dispose of the prize as we think fit without any liability to the winner for having done so. The names of the winners may be published on our website(s)and/or on any social media platform.

Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Hamper UK the right to use the name that you submit in connection with such content. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Hamper UK.

The content and material is accurate;

Use of the content and material you supply does not breach any applicable Hamperuk.com guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

Corporate Orders

Samples may be provided for potential large multiple corporate orders. These remain the ownership of Hamper UK until an order has been placed or the account manager has acknowledged in writing that these samples can be kept without charge. Failure to return samples after 28 days will result in an invoice being produced at full retail value. Credit terms are available by application for large corporate orders. Our terms of payment are 28 days from invoice date. Discounts are available for large volumes and as part of a promotion, please note failure to pay invoices where a discount has been applied within 28 day credit terms will result in the discount being withdrawn and re invoiced at the full amount

Promotional Codes

We run a range of promotions during the year for which voucher codes may be issued. Only one voucher code can be redeemed against a single order. We are unable to retrospectively apply voucher codes to any orders.

Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.

Some products may be exempt from promotions and the use of promotional codes.

Emails and Mailing List

By  opting in to our email mailing list you expressly consent to  receiving emails from Hamper UK relating to our products and services.  We do not share your information with any third parties (other than delivery services, if you replace an order), or use your email address for any other purpose.  If you do not wish to be receive emails from Hamper UK, please contact us and we will remove you from the mailing list.

Hamper listings

While photography and descriptions are intended to be accurate, plates, glasses, boxes and other props shown in photographs may not be included in a hamper unless specifically listed in contents.

Hamper UK reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of despatch.

Gift Messages

Every gift ordered from Hamper UK either over the phone, by email or on our website(s) has the option to leave a personalised gift message.  This is an open text box where you can leave a private message to the recipient. This message is then included on the delivery label which will be included in Box.

Copyright

All photographs, copy, images, graphics contained within this website(s) are the wholly owned property of Hamper UK . Any parties found to be using or copying any element of this website(s) without permission including our products or product descriptions will be deemed to be infringing our copyright.

Complaints

We take complaints very seriously, in the first instance please email us at hello@hamperuk.com.

We welcome your views about our website, terms and conditions, privacy and security policy, If you would like to contact us with any queries or comments be send us an email to hello@hamperuk.com

 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@hamperuk.com or by mail using the details provided below: 

Hamper UK 
Re: Privacy Compliance Officer 
53 Cherry Road, Kettering, NN16 9PL, United Kingdom