FAQ

Can I Add a Personalised Message?

Yes of course you can add your own personalised gift message , You will be given an option to write your personalised message during placing your order.

Do you include receipts in the Hampers?

We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipt or documentation inside the box apart from any gift message you have completed at checkout. All receipts and invoices are emailed to you only.

Which Couriers you use?

We use a variety of couriers based on the size and weight of the parcel and the delivery location, these include Hermes, DHL, DPD and UK Mail.

What happens if nobody is at home?

If the recipient is not at home when a delivery is attempted the driver is authorised to either try a neighbour or to leave the parcel in a safe place – if it is appropriate and safe to do so. If the parcel is not signed for at the delivery address, then the driver will leave a calling card noting if the parcel has been left with a neighbour, a safe place or returned to the couriers local depot – details of which will be on the calling card. A second delivery attempt should be made on the next available working day.

Can I request a specific Day and Time of delivery?

Unfortunately, due to our courier’s volume of deliveries, specific times cannot be requested, however deliveries are generally made during working hours – extended in to the evening during busy times.

Saturday delivery to UK mainland addresses is available for an additional fee, we do not currently offer a Sunday delivery service.

Why Channel Islands and Northern Ireland cost more?

Although Northern Ireland (with postcodes starting BT) is part of the UK, Southern Ireland (Eire) is not. The Channel Islands are part of the UK – but not from a delivery perspective where they are classed as EU Europe due to the parcel still having to clear customs on arrival.

Is there a discount on bulk orders?

Yes, if you're looking to buy larger volumes, speak to our corporate team at hello@hamperuk.com and they can give you a quote based on your specific requirements. To learn more about large order discounts, visit our Corporate Gifting here.

Cant find answer to your Question?

Just drop us an email on hello@hamperuk.com and we will get back to us as soon as possible.